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Frequently Asked Questions (FAQS)
 

MINIMUM ORDERS

  1. 1000.00 US Dollars / Equivalent in Pounds Sterling or Euro for both retailers and wholesalers.
  2. Wholesale prices - clients must purchase a minimum of twelve pieces per design (can be one design in different colours)
  3. Retail prices - clients can purchase a mixed selection of jewellery

PRICE LIST

  1. Pricelist provided upon request in US Dollars , Pounds Sterling and Euro.
  2. Pricelist is quoted as "Free on Board" (FOB).
  3. Client is responsible for fee of courier service (Fed Ex / DHL) and custom clearance tax in country of final destination.

DELIVERY

4-8 weeks.
For large orders, if there are any delays, client will be advised immediately.


QUALITY CONTROL

Every item is inspected during and after production.

CLAIMS

Shortages/discrepancies should be notified within 7 working days upon receipt of goods.

CONDITIONS

  1. Silver will tarnish with time and wear. Polish silver with a high quality silver cloth or a special jewellery cleaner to clean the silver & also gentle enough for the pearls.
  2. Keep pearls away from direct sunlight in a soft pouch. Clean pearls by wiping surface with a soft damp cloth.
  3. Prices are subject to change. Clients will be advised before the order is processed.

PAYMENT TERMS

  1. 30% deposit required when order is placed. Remaining 70% of payment to be deposited into our bank account prior to final shipment. Receipt of deposit to be faxed / emailed to us. We will dispatch order upon receipt of final payment.
  2. Bank details as follows:

    Name of Bank: SIAM COMMERCIAL BANK PUBLIC COMPANY LIMITED
    Address : Sukhumvit Road Soi 3/1 Klongtoey, Wattana, Bangkok, 10110
    Name of Account: FAKT COMPANY LIMITED
    Account Number: 074-3-00686-0

    SWIFT Code : SICOBKTH
 
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